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Complaints

The process of filing a complaint

Step 1 : Contact the staff member concerned

You file a complaint with the person best placed to intervene, indicating the corrective action that you are requesting.

Action: The person concerned acknowledges receipt of your complaint within three business days and proposes corrective action or supplies the relevant explanations within a reasonable timeframe.

Result: The situation is addressed and the complaint is resolved, or, if you remain dissatisfied and the problem persists.

You may appeal the decision to the next administrative level.


Step 2 : Contact the vice-principal/principal

Action: The vice-principal/principal becomes familiar with the information provided by both parties, the corrective action implemented, or the solutions proposed.

Result: He or she maintains the decision made at the preceding step or makes a new decision.

You may appeal the decision to the next administrative level.


Step 3 : Contact the superintendent of education

Action: The superintendent of education becomes familiar with the information provided by both parties, the corrective action implemented, or the solutions proposed.

Result: He or she maintains the decision made at the preceding step or makes a new decision.

You may appeal the decision to the next administrative level.


Step 4 : You may file a complaint with the director of education

Action: The director of education studies the request for an appeal (submitted in writing), becomes familiar with all aspects of the matter, and determines whether the complaint is valid.

Result: Final decision from the director of education.


For more information about the process for filing a complaint, please refer to GEN-05 Traitement des insatisfactions et des plaintes des parents et des élèves.

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success and well-being of each student
© Tous droits réservés 2018. CECCE - Conseil des écoles catholiques du Centre-Est.
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While our Board and our schools offer services in French, we try our best to accommodate English-speaking parents and members of the school community.

For registration information, please contact the school board's Family Welcome Office at 613 746-3837 or toll free at 1 888 230-5131 extension 3837.